Sunday morning I awoke to a flurry of texts and calls from my bank. They thought I was experiencing fraud. Well, not me exactly, but my debit card account. And even though it was super awesome technology alerting me literally as it happened, I was still wary. What if the calls and texts were the fraud?
Staying calm, I called the voicemail number back first. After asking me “security questions” that had nothing to do with my banking experience, I hung up and tried the customer service number on the card.
Yes, because my card was still in my wallet. Not really sure how the charges were being made.
Regardless, after three helpful people confirmed my identity and passed my call along, my issue landed on a nice gentleman’s desk. “Helpful” and “nice” here really should say, “Thank you, Bank, for hiring people who sound like they care about their jobs” because here I was on a Sunday, talking to employees who would not only fix the issue but sound pleasant while they did so.
“Ma’am, were you at a Holiday Inn today and did you charge $4.09 to your debit card?” nice gentleman asked.
“Um. No. I just woke up”
“Ok, ma’am. Your debit card has been compromised. We’re going to shut down your card and mail you a new one in 5-7 business days”
And just like that, problem solved (?) though with no debit card for me. Interestingly enough, I’m the person who burns through cash like a bandit, yet I find the action of taking my big, bad debit card out of my wallet diversion enough when it comes to splurge purchases, so I’ve yet to actually get cash from the bank. Kind of nice though. I have a credit card for any actual issues this week, but maybe a circumstantial suspension of funds is in order.
With that I say to you, Happy Mercury Retrograde! Kind of proud of myself for following the Golden Rules of Mercury retrograde – Stay calm, keep it in perspective, and shift your attitude. The issue was manageable, but my reaction could’ve made it terrible. Instead, it was a blip on the radar of my morning.
Now let’s just cross our fingers and toes that new debit card actually makes it in to me via mail.